Warranty Policy

Last Updated: 01 Jan 2026
Effective Date: 26 Jan 2026

This Warranty Policy applies to all hardware products and engineering services sold or delivered by Embedded Systems Lab through https://www.embeddedsystemslab.com/.

1. What This Warranty Covers

Hardware Products (Limited Warranty)

We warrant that our hardware products will be free from defects in materials and workmanship under normal use for a period of 12 months from the date of delivery.

During the warranty period, we will, at our option:

  • Repair the defective product, or
  • Replace the defective product with a new or refurbished equivalent, or
  • Refund the purchase price if neither repair nor replacement is commercially reasonable.

This warranty covers only product defects and does not apply to damage caused by misuse, abuse, accidents, unauthorised modifications, or external causes.

This limited warranty is in addition to any non-excludable statutory rights you may have under local consumer protection laws (e.g., Australian Consumer Law).

2. Services Warranty

We warrant that our engineering services (including consulting, firmware development, debugging, design work, and scoped R&D engagements) will be performed in a workmanlike manner consistent with industry standards. The specific scope and deliverables will be defined in your project agreement or quote.

If a service does not meet these standards, we will, at our discretion:

  • Re-perform the service, or
  • Issue a refund for the portion of the service not yet delivered or re-performed.

This warranty does not guarantee a particular business outcome, results, or performance beyond making commercially reasonable efforts in accordance with the agreed scope.

3. Warranty Period

  • Hardware products: 12 months from delivery (unless extended by a separate agreement).
  • Services: Warranty applies for 30 days after delivery of the work for the same issue that you report.

4. How to Make a Warranty Claim

To make a claim:

  1. Contact us at [email protected] with:
    • Order or project number
    • A description of the defect or issue
    • Photos, logs, or supporting evidence (for hardware)
  2. We will respond with instructions for evaluation, return labels (if applicable), or remediation steps.

5. What This Warranty Does Not Cover

  • Normal wear and tear or cosmetic damage
  • Damage from misuse, accident, or unauthorised repair
  • Products not purchased directly from our official channels
  • Services where the issue arises from client changes or out-of-scope work
  • Third-party software bugs or external integrations without a covered agreement

6. Legal Rights

This warranty is provided in addition to statutory rights under consumer protection laws in your jurisdiction (for example, the Australian Consumer Law guarantees). Where local law provides stronger rights that cannot be overridden, those rights apply and this policy is to be read subject to such laws.